Refund policy

Returns We want you to love what you ordered. If something isn't right, you can request a return within 30 days of delivery. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. To start a return, contact us at contact@northlane-media.com with your order number and the reason for the return. We will provide you with instructions on how and where to send your package. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Refunds Once your return is received and inspected, we will notify you whether the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Exceptions Sale items and gift cards cannot be returned or refunded. Contact us If you have any questions about our refund policy, please contact us at contact@northlane-media.com.