Frequently Asked Questions
Everything you need to know about your order and your Magic Cloth.
Still need help? Email us at contact@northlane-media.com.
Shipping & Delivery
What are the delivery times?
What are the delivery times?
Orders are processed within 1-3 business days. Once shipped, delivery usually takes 7-15 business days depending on your location.
How am I informed about my order?
How am I informed about my order?
You receive an email confirmation when you order, then a shipping confirmation with your tracking number as soon as your package leaves our warehouse.
Do you ship worldwide?
Do you ship worldwide?
Yes, we ship to most countries. Orders shipped outside the United States may be subject to import duties and taxes.
Are there shipping fees?
Are there shipping fees?
No. Shipping is free on every order.
What if I haven't received my order in time?
What if I haven't received my order in time?
No worries. Contact us at contact@northlane-media.com with your order number and we will track it down for you.
Using Your Magic Cloth
How do I use it?
How do I use it?
Wet the cloth, wring it out well and wipe. That is all. No sprays or cleaning products needed.
Which surfaces can I clean?
Which surfaces can I clean?
Windows, mirrors, glass, stainless steel, granite, marble, tile, TV and computer screens, car windshields and much more.
Why am I seeing streaks?
Why am I seeing streaks?
The cloth is usually too wet. Wring it out more, or finish glass with a dry cloth. Avoid fabric softener when washing.
Is it safe on delicate surfaces?
Is it safe on delicate surfaces?
Yes. The microfiber is soft and non-abrasive, so it will not scratch screens, glass or stainless steel.
Care & Washing
How do I wash my cloths?
How do I wash my cloths?
Machine wash warm with a mild detergent. Wash them separately from cotton towels, which shed lint.
Can I use fabric softener?
Can I use fabric softener?
Please do not. Fabric softener clogs the microfibers and makes them less effective.
How do I dry them?
How do I dry them?
Hang them to dry or tumble dry on low heat.
About Domaya Home
Who are you?
Who are you?
Domaya Home is a small, US-based brand making practical, beautifully simple essentials for the kitchen and home.
Where is your company based?
Where is your company based?
We are based in Wyoming, United States. Our address is 5830 E 2nd St, Ste 7000 #23823, Casper, Wyoming 82609 US.
Payment & Returns
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards as well as other secure payment methods shown at checkout.
Is my payment secure?
Is my payment secure?
Yes. All transactions are processed through secure, encrypted checkout.
What is your return policy?
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Email us at contact@northlane-media.com to get started.
How long do refunds take?
How long do refunds take?
Once your return is received and approved, your refund is issued to your original payment method within 10 business days.